At Pawraana, we are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pawraana is the data controller responsible for your personal data.
Pawraana is a trading name of Amber Hawk Consultancy Limited.

Contact: sonali@pawraana.com
Business Address: c/o Gateway Accountancy Services, 17 Enterprise Court, Cramlington, NE23 1LZ

Information We Collect

We may collect and process the following data:

• Name
• Contact details (email, phone number)
• Billing and shipping address
• Payment information (processed securely via third-party providers)
• Order history and preferences

How We Use Your Information

We use your data to:

• Process and fulfil orders
• Communicate with you regarding your purchase
• Provide customer support
• Improve our products and website
• Send marketing communications (only where you have opted in)

Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity (to fulfil your order)
• Legal obligation
• Legitimate interests (to improve our services)
• Consent (for marketing communications)

Sharing Your Data

We only share your data with trusted third parties necessary to operate our business, including payment processors and delivery providers.

International Transfers

Where your data is transferred outside the UK, we ensure appropriate safeguards are in place.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined above or comply with legal obligations.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: sonali@pawraana.com